As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Cloud Retention Executive Job

Job Description

Requisition ID: 208407
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The Cloud Renewals Executive is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives, driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

Cloud Renewals Executive are the Renewal Center of Excellence representative who interface with field teams on a day-to-day basis. Cloud Renewals Executives possess skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigating of commercial and legal teams.

Cloud Renewals Executive are responsible for all internal process-related phases of renewals for Cloud Lines of Business, as aligned to the CLM end-to-end renewal execution model. They are responsible for ensuring internal processes and transactional requirements supporting commercial execution and revenue retention. This role is also an advocate to drive improvements within the business using insight and experience.


• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
• Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate order base value and contract dates.
• Knowledgeable on internal SAP networks; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.
• Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.
• Knowledgeable on Scope of negotiation authority within SAP’s policies and procedures.
• Knowledgeable in customer negotiation methods.
• Knowledgeable in SAP CRM functionality (Opportunity & Quote).
• Knowledgeable in Forecasting principles, methodologies, and triggers.
• Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.
• Knowledgeable in Regionally-specific process requirements;
• Knowledgeable in Regional deal support structures and relationships with/ability to influence these teams.
• Knowledgeable in Cloud LoBs’ product portfolio and entitlement metrics (conversant knowledge);
• Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.


• Minimum 3 years experience in renewals, sales, account management, or equivalent customer facing role.


• Bachelor’s Degree or equivalent comparable experience
• Minimum 3 years experience in renewals, sales, account management, or equivalent customer facing role.
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
• Proven ability to influence different internal LoB stakeholders using strong relationship and communication skills.
• Ability to work through multiple SAP commercial software systems.
• Proven ability to organize and prioritize tasks while being process oriented.
• Communicate clearly both orally and in written form.


• Exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage.
• Various and interesting work in brand new fancy offices directly at metro Nove Butovice
• We believe every employee is a talent and we want to reach your full potential
• Interesting non-working activities (volunteering, charity, sport events...)
• Opportunities for professional growth in HR field


Yearly bonuses, sick days paid, and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal tickets/ catering allowance, holidays 5 weeks, educational courses, training, cafeteria, contribution to sport/culture/ leisure, sick day, generous shares program, etc.
We are creating our future together by moving to the brand new and ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring a cinema, uniquely decorated relaxation rooms, free gym & fitness studio, parents' and kids' room, and many more exciting amenities.


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

Information about the vacancy

Job location

Bucharova 2817/11, 158 00  Praha-Stodůlky, Czech Republic

Employment type

Full-time work

Duration of employment


Required education


Required languages

English (advanced)

Posted by

SAP Services, s.r.o.



SAP Services, s.r.o.
Lenka Sovova

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For the purpose of the selection procedure for this position, SAP Services s.r.o., Business ID: 26194333, Bucharova 2817/11, Praha, Stodůlky, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.
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