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Travel and Expense Support Representative Job (German)

Job Description

As Client Support Representative, you will be responding to and resolving straightforward service related and customer issues received via the Client Support web site or via telephone inquiries. In this sense, you will research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions acting as a first line of relationship management.

The Client Support Representative is expected to be already living in the Czech Republic and to be located or to considering a relocation to the Capital City of the Czech Republic.

WHAT EXACTLY WILL YOU DO?

• Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.
• Resolve straight-forward cases immediately; determine resources required to resolve more complex cases.
• Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.
• Escalate unresolved customer issues as necessary to ensure timely resolution
• Routinely update the customer on open cases to gain additional information or advise of status.
• Interface with other Concur departments as necessary to resolve customer issues
• Develop and maintain working knowledge of Concur products including new releases and products

WHAT DO WE EXPECT FROM YOU?

The necessary requirement for this role is fluent English and French. Ideally, you should also have experience with troubleshooting software/hardware issues.
Can you prioritize, manage your time, communicate with clients and quickly learn in fast moving environment? Then don´ t hesitate and send me your CV!

Information about the vacancy

Job location

Bucharova 2817/11, 158 00  Praha-Stodůlky, Czech Republic

Employment type

Full-time work

Duration of employment

Permanent

Required education

College

Required languages

German (advanced)

Posted by

SAP Concur, s.r.o.

The vacancy is suitable for graduates.

 

Contact

SAP Concur, s.r.o.
Vit Fratric

This vacancy requires reply through employer's website. You will be redirected there after you have filled the following form.

For the purpose of the selection procedure for this position, SAP Services s.r.o., Business ID: 26194333, Bucharova 2817/11, Praha, Stodůlky, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.
For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569/2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-mail: dpo@lmc.eu or visit https://www.lmc.eu/en/privacy-policy/.