As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Cloud Retention Executive (any European language) Job

Job Description

 Requisition ID: 230966
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore. Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals. Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from. Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
ABOUT THE ROLE The Cloud Retention Executive (CRE) is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives (CEE), driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

Provide end-to-end renewal execution; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate order base value and contract dates.
Knowledgeable on internal SAP networks; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.
Knowledgeable in customer negotiation methods.
Knowledgeable in Forecasting principles, methodologies, and triggers.
Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.
Knowledgeable in Regionally-specific process requirements;
Knowledgeable in Cloud LoBs’ product portfolio and entitlement metrics (conversant knowledge);
Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.


Bachelor’s Degree or equivalent comparable experience
any European language is an advantage
Minimum 3 years experience in renewals, sales, account management, or equivalent customer facing role.
Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
Proven ability to influence different internal LoB stakeholders using strong relationship and communication skills.
Proven ability to organize and prioritize tasks while being process oriented and under time pressure
Communicate clearly both orally and in written form.
Constant „customer first“ mentality

#sapgfsscareers #RPSSCZ2018 #EXPSSCZ2018


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:
Successful candidates might be required to undergo a background verification with an external vendor.

Information about the vacancy

Job location

Bucharova 2817/11, 158 00  Praha-Stodůlky, Czech Republic

Employment type

Full-time work

Required education


Required languages

English (intermediate)

Posted by

SAP Services, s.r.o.

The vacancy is suitable for graduates.



SAP Services, s.r.o.
Ruxandra Custura

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For the purpose of the selection procedure for this position, SAP Services s.r.o., Business ID: 26194333, Bucharova 2817/11, Praha, Stodůlky, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

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