As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
AR Analyst - English and French as advantage
Requisition ID: 236840
Work Area: Finance
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila and Prague. Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals. Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you learn and grow from. Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
EXPECTATIONS AND TASKS
The A/R Analyst role is part of the Finance & Accounting team, reporting to the Global Accounts Receivable Supervisor. This position is responsible for the timely collection of SAP Concur’s Accounts Receivables by coordinating and utilizing internal and external resources, reviewing and explaining customer contracts, and establishing strong relationships with our client base.
For this reason, it is crucial that the Accounts Receivable Analyst possesses outstanding communication and customer service skills and a keen eye for detail, in order to be able to assist with identifying and communicating any billing discrepancies to the billing department for immediate correction.
The role will imply a combination of back-office activities (working with data, analyzing), as well as customer interactions (external customers / internal customers or stakeholders) – when presenting data analysis results, issue resolutions, dispute statuses in AR system, and recommendations for improvement.
Work proactively with clients to ensure timely payments; manage collections portfolio in Europe Middle East Africa Region (EMEA), by utilizing communication skills, both verbal and written
Generate customer statements to reflect any open invoices, debit memos, credit memos, and payments identify collection barriers and work cross-functional with internal and external resources to resolve issues
Assist collections and treasury accounting teams with accounts receivable reconciliations, issue resolution, and process improvements; maintain collection and dispute statuses in AR system
Assist with identifying and communicating any billing discrepancies to the billing department for immediate correction
Contact customers to resolve invalid credit card or bank account details; distribute credit memos to customer and process any due refunds
Assist with special projects and ad hoc reporting as needed
Experience with collections, accounts receivable, or in a service support interfacing with customers environment
Experience with an accounting ERP system, Oracle R12 and SAP is a plus; prior experience with Salesforce.com (SFDC) could be useful, but not a mandatory requirement
EDUCATION AND QUALIFICATIONS
Bachelor’s degree in a finance-related field or related-experience would be preferred
Fluency in English is mandatory, French would be benefitial
Excellent communication and presentation skills
Ability to plan, organize and prioritize; stress management
What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..)
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.
Information about the vacancy
SAP Services, s.r.o.
ContactSAP Services, s.r.o.