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SAP Concur: Support Engineer for Travel Booking Tool Job

Job Description

TEAM INFO:
We as the Prague Travel Support team are a group of 28 Travel Analysts comprised of 15 different nationalities. We love intellectual challenges and collaborating to solve the unsolvable – these include problems like how to split a cake into 17 equal pieces or how to solve major bugs in the system.
Team building is integral to our pursuits. Events such as laser tag, bowling, escape room challenges, and rooftop barbeques are just some of the fun activities we conduct on a regular basis – for sure no team member will be bored or hungry.
Our “Social Committee” organizes movie nights, game days, and for the more adventurous types, you can join our rafting and wine trips in the summer.

SUMMARY:  
If you are an innovative problem-solver, if you would like to learn something new, if you enjoy and are not afraid of challenges, and have a soft spot for travel – then, this is the job for you!
As a Travel Analyst, you will be the second level of support to our customers. You will work independently on tickets with no phone calls except if you deem them necessary. Your customers will be managing Concur for their companies. They are already trained on the software and will request your help with any anomalies in the system.
You will become a technical resource professional with a great chance to specialize in your given area.

ROLE:

You will assist customers regarding misconfigurations and bugs such as discount fares, vendors, locations not visible in the system, or error messages preventing travel bookings.
You will work with GDS (Global Distribution System) including Amadeus, Galileo, and Sabre.
You will assist your team with operational tasks: case triage; escalation emails; quality assessment, and validation cases going to our development team.
You will train customers on basic product functionality.
You will engage with other departments to resolve customer issues and escalate to specialist teams when is needed.

 Sounds demanding?  Don’t worry!
 

You will have dedicated time with your supervisor, mentor, and shadowing sessions to reach your full potential
You will get all the trainings and tools needed to perform in your role
You will be working under minimal supervision but your colleagues will be ready to help you.
You will be in a team where the focus is on behavior rather than numbers.
You will be in an environment where you will have the feeling of belonging, of feeling valued, and where your development matters

 

Job requirements

Good Customer Service skills
Troubleshooting and analytical skills.
Strong written and verbal skills.
Travel industry experience is a must!
Working knowledge of a GDS is a must!
Fluency in English is a must, French and German on top are a plus!

 
 

Information about the vacancy

Job location

Bucharova 2817/11, 158 00  Praha-Stodůlky, Czech Republic

Employment type

Full-time work

Benefits

Dedicated time for innovations, sick days, bonuses, meal tickets / catering allowance

Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (advanced)

Posted by

SAP Concur

 

Contact

SAP Concur
Eva Kinštová, Talent Acquisition Partner SAP Cloud Business Group

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For the purpose of the selection procedure for this position, SAP Services s.r.o., Business ID: 26194333, Bucharova 2817/11, Praha, Stodůlky, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.
For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569/2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-mail: dpo@lmc.eu or visit https://www.lmc.eu/en/privacy-policy/.