As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

SAP External Workforce - Program Lead

Job Description

Requisition ID: 249334
Work Area: Human Resources
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Global organizations increasingly rely on many sources of talent beyond their traditional, full-time employees – this is known as the external workforce. External workers are a vital part of SAP’s business and the SAP External Workforce Management Office is a newly established team created to drive excellence in SAP’s External Workforce operations and processes.

We are looking for a Program Lead to manage the External Workforce Management Office at SAP. The Program Lead is a tactical implementer and a consultative individual who understands the power of innovation, technology, data insights and analytics, the importance of change management and customer experience, and the role they all play in delivering the best run external workforce operations.

This is a fantastic opportunity to join a fast-moving, global team and to work with senior leaders across the organisation. The successful candidate will manage the team that will drive a benefits driven customer centric approach to external workforce management processes at SAP.


Lead a diverse virtual team and ensure business continuity and success.
Manage the personal and professional development of the team.
Align day-to-day operational activities to efficiently realize strategic goals
Collaborate with cross-functional partners including HR, IT, Procurement, Compliance and Finance teams to drive process consistency and compliance.
Drive program level project initiatives.
Advocate for change management measures to support program success
Drive strategic topics including holistic supplier evaluation, deep category management, enhance visibility & compliance
Identify opportunities to bring best practices and market-leading solutions into the SAP external workforce processes
Deliver key program events while understanding desired benefits
Ensure KPIs/SLAs are being met or exceeded
Continuously monitor program status against goals and ensure timely and proactive issue resolution
Participate in strategic projects as required
Establish and maintain a professional, strategic working relationship with internal and external stakeholders
Partner with SAP IT and Product Engineering to ensure External Workforce activities are properly represented within the applications

Previous successful experience in people leadership
A passion for driving operational excellence
Proven ability to execute and get things done to high standards
Detail-oriented, self-starter with experience working on multiple projects in parallel, excellent follow-through, and the ability to solve unstructured problems
Aptitude for collaboration in a cross functional environment
Able to set priorities & multi-task
Very strong aptitude for Continuous Improvement, quality management and driving change
Ability to build strong relationships with stakeholders
Passion for solving business problems
Demonstrated success in service delivery and operations management.
Experience of influencing decision makers and challenging and supporting the organization to drive transformation and innovation
Experience with Software-as-a-Service or Cloud delivery model is a benefit
Excellent written and verbal communication skills. Fluent English (written & spoken)

Exposure to sourcing/procurement processes, policies, and best practices.
Previous workforce management experience - Contingent Staffing, SOW, Temporary Staffing, MSP/VMS
Previous experience of working with compliance topics an advantage
Experience of HR, Procurement or Finance processes within a large enterprise
Experience in managing global programs strongly preferred.
Experience of other business applications such as CRM, ERP, or financial systems
Understanding of employment legislation
Project Management experience is an advantage

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..)

This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

Information about the vacancy

Job location

Bucharova 2817/11, 158 00  Praha-Stodůlky, Czech Republic

Employment type

Full-time work

Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (intermediate)

Posted by

SAP Services, s.r.o.



SAP Services, s.r.o.
Kateřina Čechová

This vacancy requires reply through employer's website. You will be redirected there after you have filled the following form.

For the purpose of the selection procedure for this position, SAP Services s.r.o., Business ID: 26194333, Bucharova 2817/11, Praha, Stodůlky, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

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For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569/2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-mail: or visit